support & SLA

Your product always up and always evolving

Monitoring, observability, security and continuous evolution — with a defined response SLA. Flexible plans, no lock-in.

View plans Talk about support
Proactive security
Automated backups
Monitoring & alerts
No lock-in
plans

Choose your SLA level

Every delivered project already includes a 90-day technical warranty. The plans below keep the product secure and evolving after that. Cancel anytime.

Essential
R$297/mo

For corporate sites and landing pages that need stability and security.

  • Uptime monitoring
  • Automated backups diários
  • Security updates
  • 2h of tweaks/mo
  • Basic monthly report
  • Email support · 48h SLA
  • Performance optimization
  • New features
Subscribe
Most popular
Professional
R$597/mo

For systems and platforms that need continuous evolution and fast response.

  • Advanced monitoring & alerts
  • Automated backups + offsite
  • Security updates
  • 5h of tweaks/mo
  • Detailed monthly report
  • WhatsApp support · 4h SLA
  • Performance optimization
  • New features
Subscribe
Advanced
R$1.197/mo

For growing products that require constant evolution and top priority.

  • Full observability (24/7)
  • Backups across multiple regions
  • Security updates
  • 12h of tweaks/mo
  • Full monthly report
  • Priority support · 1h SLA
  • Performance optimization
  • New features included
Subscribe
comparison

What's included in each plan

Full comparison of features and SLA to pick the right level for your moment.

Feature Essential Professional Advanced
Uptime monitoring
Automated backups diários
Security updates
Monthly tweak hours2h5h12h
Monthly reportBasicDetailedFull
Channel & response SLAEmail · 48hWhatsApp · 4hPriority · 1h
Performance optimization
Offsite backup
New features
Minimum contractNoneNoneNone
faq

Frequently asked questions

Everything about support plans, SLA and product evolution.

No minimum contract. You can cancel anytime with 30 days' notice. No penalties or cancellation fees.
Hours reserved for small improvements, text and layout tweaks, quick fixes and day-to-day requests. Unused hours don't roll over.
Yes, as long as there's access to the source code and documentation. I do a free technical assessment before starting the plan.
Extra hours are billed separately, at a special rate for plan clients. You're notified before any additional cost.
Daily backups are available for 30 days. On the Advanced plan, we keep monthly backups for 12 months in offsite storage.
It's the maximum time to start handling a ticket: Essential 48h, Professional 4h, Advanced 1h. For total-downtime incidents, all plans prioritize immediate investigation.
let's talk

Protect and evolve
your digital product.

Not sure which SLA level to pick? Message me — we'll find the right plan for your moment.

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